New national emergency alert system fails first test

It’s expected to roll out in British Columbia and Alberta on Wednesday

A text message from Telus is seen on a smart phone in Toronto on Friday, May 4, 2018. Mobile devices across Canada will be buzzing a little more than usual this week as emergency management officials test the new nationwide public alerting system. THE CANADIAN PRESS/Graeme Roy

A glitch in the new national public alert system for mobile devices affected the entire province of Quebec on Monday, said a CRTC spokeswoman, while in Ontario the test warning messages appeared to be hit and miss.

Shortly after the test was scheduled to reach mobile devices in Ontario, at 1:55 p.m. ET, social media was flooded with messages from people confirming they had received the signal, others who had not and still others who appeared startled or even surprised by it.

“I forgot that we were getting that emergency alert testing on our phones,” wrote one Twitter user, going only by Mary.

“But I got forcibly reminded, all right. And there is not enough hot chocolate in the world to calm me down right now.”

Another Twitter user, Brent Morris, wrote that some people at his office got the alert on their phones, but he didn’t.

“I guess if the world ends, I’m the last to know,” he quipped.

For those who did receive it the message read, in part, “This is a test of Ontario’s Alert Ready System. There is no danger to your health or safety.”

In Quebec, where the test did not go as planned shortly before 10 a.m., the problem did not originate with cellphone service providers but appears to have occurred between emergency management in the province and Pelmorex Corp., which operates the system, said the CRTC’s Patricia Valladao.

“The alerts are actually coming from the emergency management in the region and then it goes to Pelmorex,” Valladao said.

In an email to The Canadian Press, Pelmorex issued a statement explaining what happened.

“A space incorrectly included in the coding prevented the Alert Ready System from sending the Quebec test message to compatible wireless devices earlier this morning,” it read, adding the misconfiguration was quickly corrected.

The statement also pointed out the Quebec test “did broadcast successfully on TV and radio.”

In Ontario, the test alerts were also expected to be broadcast across TV and radio airwaves, but in some cases no messages were seen on TV screens.

READ MORE: Alert tests roll out for B.C. and Alberta on Wednesday

Valladao pointed out at least it was just a test and not a real emergency. “That’s why they were running tests — to see if something went wrong.”

Depending on settings, users with compatible devices connected to an LTE network were expected to hear a tone similar to an ambulance siren or feel a vibration for eight seconds. Devices that were turned off would not receive the signal but phone users receiving the alerts would have heard their conversations interrupted by a sound similar to a call-waiting tone.

The tests were being conducted after the Canadian Radio-television and Telecommunications Commission ordered wireless providers to implement the system to distribute warnings of imminent safety threats, such as tornadoes, floods, Amber Alerts or terrorist threats.

A similar system is already used in the United States and made headlines earlier this year when an emergency official in Hawaii mistakenly sent an alert about a potential incoming ballistic missile.

A report issued last month by the U.S. Federal Communications Commission said the false alarm, which went uncorrected for 38 minutes after being transmitted and caused widespread panic across the Pacific islands state, was a result of human error and inadequate safeguards.

“The CRTC has no insights with respect to what occurred in Hawaii, other than what has been reported in the media,” the regulator said.

But it added that Canada has safeguards in place to prevent false signals from being distributed to mobile devices.

Unlike wireless emergency alerts issued in the United States, Canada’s system requires a specific vibration cadence, alert tone and banner to notify users of an emergency.

As well, the emergency alerts are not text — or SMS — messages, but are distributed using what’s known as cell broadcast technology. The messages can’t be tracked by service providers so they can’t tell who has or has not received the alert, the CRTC said.

Here are the scheduled times for tests scheduled for later this week outside Ontario and Quebec. All times are local:

Wednesday:

  • Yukon 1:30 p.m.
  • Northwest Territories 1:55 p.m.
  • Alberta 1:55 p.m.
  • British-Columbia 1:55 p.m.
  • Saskatchewan 1:55 p.m.
  • Manitoba 1:55 p.m.
  • Newfoundland and Labrador 1:55 p.m.
  • Nova Scotia 1:55 p.m.
  • Prince Edward Island 1:55 p.m.
  • New-Brunswick 6:55 p.m.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Air support grounded as fires fill the skies with smoke

Heavy smoke throughout the region thwarted efforts of BC Wildfire Saturday, as… Continue reading

‘Beauty amongst such tragedy:’ B.C. photographer captures nature’s trifecta

David Luggi’s photo from a beach in Fraser Lake shows Shovel Lake wildfire, Big Dipper and an aurora

Key to the SOEC 2017 winner grateful for experience

Petersen discusses what it’s like to win a year of free concerts at the SOEC

UPDATED: Super League organizers cancel Saturday afternoon races in Penticton

Inaugural North American triathlon hoping for clearer skies Sunday

Wildfire west of Summerland completely guarded

BC Wildfire Crews are on scene of two wildfires that started Aug. 17

‘We will not forget:’ Thousands attend funeral fallen Fredericton officers

Hundreds of officials marched in the parade, which included massed band, several police motorcycles

Trans Canada Highway opened again near Sicamous

Motor vehicle incident on Highway 1 between Sicamous and Malakwa closed road after 6 p.m.

West Kelowna wildfire evacuation alert rescinded

Alert rescinded Saturday for properties near four lakes within the Gottfriedsen Mountain wildfire

Lions give up late TD in 24-23 loss to Argos

B.C. falls to 3-5, fumbling away last-minute chance in Toronto

Eagle tree cut down legally a 1st for B.C. city

Planned eagle preserve ‘a first for City of Surrey’

Key to the SOEC 2017 winner grateful for experience

Petersen discusses what it’s like to win a year of free concerts at the SOEC

In Photos: Roots and Blues 2018 day one

Michael Franti and the Lil Smokies lit up the main stage to close out a day filled with great music

Most Read