Understanding the wireless code of conduct

Nearly 70 per cent who took part in the survey felt the code of conduct was confusing or that they lacked enough information.

Recently one of our local newspapers in Okanagan-Coquihalla asked an online survey question to readers, the question was a simple one: “Do you support the CRTC’s wireless code of conduct?”

What got my attention was that nearly 70 per cent of those who took part in the survey felt the code of conduct was either confusing or that they lacked enough information to form an accurate opinion. It is always concerning when such a large percentage of citizens indicate they lack sufficient information on a subject.

In this case information has been publicly available since the code of conduct was announced in June of last year however many may have tuned it out because while the announcement was made in June, the actual policy did not take effect until Dec. 2, 2013. Another reason may be that the wireless code of conduct will be implemented differently dependent upon individual circumstances:

For any new wireless contract signed on Dec. 2, 2013 or more recently, you are already covered under the new wireless code of conduct.

What if your contract is dated previous to Dec. 2, 2013?

If your pre-existing contract is renewed, extended or has had the key terms amended after Dec. 2, 2013 the wireless code of conduct will also apply to your contract.

What if your contract was signed prior to Dec. 2, 2013 and you have no need to renew, extend or otherwise change the terms of your contract?

As of June 3, 2015 the wireless code of conduct will apply to all wireless contracts regardless of when they were signed.

What are the benefits of the wireless code of conduct?

Here is a brief summary of the conditions the Code of Conduct places on wireless providers to your benefit as customers:  the ability to cancel your contract at no cost after a maximum of two years, the ability to cancel your contract and return your phone at no cost, within 15 days (and specific usage limits), if you are unhappy with the service, to be able to have your phone unlocked after 90 days, or immediately if you paid in full for your phone. Also included is the option to have your service suspended at no cost if your phone is lost or stolen, to receive a notification when you are roaming in a different country, disclosing what the rates are for voice services, text messages, and data usage, to limit your data overage charges to $50 a month and your data roaming charges to $100 a month and to charge no extras for a service described as “unlimited”. You may also refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and the duration of your contract. The above changes in some cases apply differently to pre-paid wireless services.

If you have further questions or comments on the wireless code of conduct please do not hesitate to contact me directly.

Dan Albas is the MP for Okanagan Coquihalla.

 

Just Posted

Okanagan a hot spot for film industry

Despite wet, smoky year Okanagan attracts $30 million in film production

B.C.’s biggest pot plant planned for Oliver

Co-founder Tony Holler said the 700,000 sq. ft. facility would produce 100,000 kg of pot per year

Albas takes on mortgage changes in town hall

Conservative MP mostly echoed chamber of commerce concerns but sparred with one attendee on details

Okanagan losing battle to preserve wetlands

Political will called for to create and enforce mitigation standards

Princeton woman who forged husband’s will gets house arrest

Judge says Odelle Simmons did not benefit from her crime

What’s happening

Find out about events happening in your community this weekend

World’s fastest log car made in B.C. sells for $350,000 US

Cedar Rocket auctioned off three times at Barrett-Jackson Co., netting $350,000 US for veterans

Bad timing: Shutdown spoils Trump’s one-year festivities

Trump spends day trying to hash out a deal with Senate Minority Leader Chuck Schumer

RCMP nail sex toy thief

Shop owner plays a role in arrest

Loaded shotgun found in vehicle during Okanagan Falls traffic stop

Okanagan Falls man facing a number of weapons related charges

Ice-cream-eating bear draws controversy

An Alberta Wildlife Park posted a video this week of one of their bears going through a Dairy Queen drive-through

Fernie, RCMP go to court over city log books in fatal ammonia leak probe

Log books center stage in clashing of investigations between the city and RCMP

Penticton businesses in the running for Small Business BC Awards

Two Penticton businesses have made it to the finals of the 15th Annual Small Business BC Awards

High-end whisky seized in B.C. bar raids

Raids end in seizures at Victoria, Nanaimo and Vancouver whisky joints

Most Read