Dear Editor:
I would like to thank Big O Tires, Summerland for taking such good care of the mechanical needs and ongoing maintenance of our vehicles.
My primary contacts are Nick and Brian, whose friendly smiles are ever evident while they patiently answer all the questions of this layperson and explain all processes, procedures and requirements, occasionally with diagrams.
The breadth of my mechanical knowledge is encompassed by this statement: “Be sure to have a trustworthy, honest and ethical mechanical shop staffed by excellent mechanics.”
In this modern world with our need to be sceptical and doubtful, it is reassuring to conduct business where scepticism and doubt can be put to rest.
Whenever I have need to visit Big O, Summerland, no matter how busy they are, whichever staff member assists me, they are always smiling, patient, friendly and congenial.
Stay forever thus and thank you for being there for us.
Loretta and Ross Krauter
Summerland