Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Minister of Immigration, Refugees and Citizenship Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. THE CANADIAN PRESS/Sean Kilpatrick

Watchdog says immigration applicants need easier access to info on their files

‘They need to give more information without having to wait for people to ask for it’

A federal watchdogsays the Immigration Department needs to provide easier access to information for applicants seeking more than a bare-bones outline of their files.

In a new report Tuesday, information commissioner Caroline Maynard called for readier transparency as aspiring Canadians frequently have to resort to requests under the Access to Information Act.

“They need to give more information without having to wait for people to ask for it,” Maynard said in an interview.

The recurring complaint to her office revolves around a lack of available information on details such as application status or the reasoning behind decisions, which can be tough to obtain through the department’s online account portal, she said.

Immigration, Refugees and Citizenship Canadareceived about 117,000 access-to-information requests in 2019-20, compared to fewer than 40,000 forall other federal institutions combined, the report says. Some 99 per cent of the former relate to immigration applications.

The deluge of document demands prompted a processing lag that resulted in a 670 per cent spike in complaints to the information commissioner last year, according to the report. The 4,298 complaints tower above the No. 2 complaint target, the RCMP, which garnered 355 complaints to Maynard’s office.

She is calling on the Immigration Department to provide more timely responses to the requests as well as targeted measures to reduce the need for those demands in the first place.

“They have this great portal, but it just does not provide sufficient detail on the information that the these people were asking for,” she said, contrasting the website with the Canada Revenue Agency’s.

“If you wouldn’t have all the information through the CRA account, you would have to make an access request. It would be ridiculous,” Maynard said.

“This needs to be upgraded.”

The department says it plans to modernize its digital platform in the next two to three years and launch a review that could result in more details about why an application was denied, all with a view to greater information for would-be residents.

In its response to the report, the department said Immigration Minister Marco Mendicino has confirmed it is “working to improve the availability of client immigration information through other means than access requests and find the root cause driving clients to submit requests.”

Those requests come from permanent residents as well as applicants outside Canada who are trying to obtain a work or student visa, among other types. Many of the filings come via immigration consultants or lawyers, “either because of the language barriers or just because the system is a complex process,” Maynard said.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Immigration

Just Posted

Four golfers from Fairview Mountain Golf Club in Oliver will golf from sunrise to sunset to raise funds for ALS on June 29. (Submitted)
Golfing from sunrise to sunset in Oliver for ALS

Four golfers from Fairview Mountain Golf Club have taken up the challenge June 29

The Journey, an art exhibit by Pauline Hurley, was on display at the Summerland Ats Centre earlier this spring. Beginning June 15, the Summerland Community Arts Council will present Spark, a 10-week community arts challenge. (Summerland Review file photo)
Challenge to spark creativity among Summerland artists

Spark challenge will begin June 15 and will run 10 weeks

A storm watch has been issued for the Okanagan, Kootenays and Columbia regions of B.C. (Calvin Dickson photo)
Another severe thunderstorm watch issued for the Okanagan

Conditions are favourable for thunderstorms that may produce strong wind gusts, hail and heavy rain

The South Okanagan Tim Hortons raised over $4,000 through the three day orange doughnut promotion with 100 per cent of proceeds going to to the Residential School Survivors Society. The owner of these locations matched the amount. (Monique Tamminga Western News)
South Okanagan Tim Hortons raises over $8K for residential school survivors

More than $4,000 worth of doughnuts were purchased over three days

Bentley resting on a bench at Kal Park in Vernon not knowing there is a baby rattlesnake curled up below. Bentley jumped down and was bit by the snake. (Facebook)
Dog bit by baby rattler at popular Vernon park

The rattlesnake was hidden underneath a park bench when it struck out

Singer-songwriter Jann Arden is pictured with a draft horse. (Canadian Horse Defence Coalition)
Jann Arden backs petition to stop live horse export

June 14 is the International Day to End Live Export of Animals

B.C. ambulance station in Revelstoke is expected to get a new system called the Scheduled On-Call (SOC) this fall. (Liam Harrap - Revelstoke Review)
B.C. ambulance changes could put Revelstoke residents at risk, warn local paramedics

Paramedics said to expect a substantial increase in ambulance response time starting this fall

This goose family went for a leisurely stroll down Vernon’s Main Street Saturday, April 25. (Dave Deshane photo)
Controversial Vernon goose cull won’t fly this year

Necessary permit procedures held up at a federal level

Mounties cover a burgundy truck with a tent at Buckerfields in West Kelowna on Monday, June 14. The RCMP is investigating after a woman’s body was found inside the truck. (Amandalina Letterio/Capital News)
West Kelowna RCMP investigating suspicious death after body found in truck

Police responded to a truck parked out front of a Main Street business where the body was found

The BC Ferries website went down for a short while Monday morning following a provincial announcement that recreational travel between health authorities can resume Tuesday. (Black Press Media file photo)
BC Ferries’ website crashes in wake of provincial reopening announcement

Website back up now, recreational travel between health regions to resume as of Tuesday

The Kamloops Indian Residential School is photographed using a drone in Kamloops, B.C., Monday, June, 14, 2021. The remains of 215 children were discovered buried near the former school earlier this month. THE CANADIAN PRESS/Jonathan Hayward
Communities grapple with what to do with former residential and day schools

Some tear them down as a tool to help healing, others repurpose them as tools for moving forward

FILE – Provincial health officer Dr. Bonnie Henry talks about B.C.’s plan to restart the province during a press conference at Legislature in Victoria, Tuesday, May 25, 2021. THE CANADIAN PRESS/Chad Hipolito
B.C. officials watching U.K.’s Delta variant struggles, ‘may need to slow’ plan going forward

Studies show that one dose of vaccine is only 33 per cent effective in preventing B.1.617.2 spread

RCMP Const. Shelby Patton is shown in this undated handout photo. RCMP say that Patton was hit by an allegedly stolen truck that he had pulled over on Saturday morning in Wolseley, east of Regina. THE CANADIAN PRESS/HO, RCMP
Pair charged in Saskatchewan Mountie’s death make first court appearance

Const. Shelby Patton was hit by an allegedly stolen truck that he had pulled over Saturday morning

David and Collet Stephan leave for a break during an appeal hearing in Calgary on Thursday, March 9, 2017. THE CANADIAN PRESS/Todd Korol
Appeal Court rejects stay for Alberta couple facing third trial in son’s death

Pair accused in their earlier trials of not seeking medical attention for their son sooner

Most Read