Vernon Superstores and locations across the country have seen its online shopping more than double amid the COVID-19 pandemic, Loblaws said. (Google Maps)

Online shopping waitlist grows at Okanagan Superstores amid COVID-19 pandemic

Business has more than doubled for Loblaws delivery, pickup programs in weeks

Business has more than doubled at Loblaws PC Express delivery and pickup programs and the company said those numbers continue to rise.

Residents in Vernon have made it known across social media that wait times are increasing at Superstore, while individuals look to avoid in-store shopping amid the COVID-19 pandemic.

This increase in business, Loblaws said, is “driven in part by the encouragement to social distance.”

“But also because we’ve dropped fees and prices to make sure those who need the service don’t face cost barriers,” the company said in a statement.

While demand continues to grow, the company is implementing new ways to better serve its customers. More equipment, more capacity in pick-up windows and more staff are a few solutions its found so far.

“We are managing the rising number of orders and are ramping up our systems as quickly as possible so our customers can shop online with confidence,” a Loblaws public relations specialist said.

All Loblaws stores, including Superstores and Shoppers Drug Marts, are maintaining communication with customers as their online orders are prepared.

“If there are any delays, or substitutions, they are made aware of it well in advance of their scheduled pick-up time.”

A public relations specialist said wait times for online orders vary by location, but the company is doing its best to fulfill orders as quickly as possible.

“In some areas where demand is particularly high, wait times for pick up or delivery could take a few days,” the spokesperson said in email.

“We apologize for any inconvenience this may cause, however, I can assure you our colleagues are working hard to ensure we continue to serve our communities in their time of need.”

There are Superstore locations in Vernon, Kelowna, West Kelowna and Penticton.

READ MORE: 55 healthcare workers have tested positive for COVID-19 in B.C.

READ MORE: Delayed alert of Vernon high school COVID-19 exposure explained: Interior Health


@caitleerach
Caitlin.clow@vernonmorningstar.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Summerland skeletons carry COVID-19 messages

Heather Pescada’s skeletons, normally displayed at Halloween, are appearing on Facebook and Instagram

First responders continue to rally in support of Kelowna health care workers

Pandosy Street was packed with supporters for the second night in a row

Okanagan Spirits donating free sanitizer to those most at risk during COVID-19 pandemic

The Okanagan distillery’s spirits that would have become whisky or gin is now being denatured to make hand sanitizer

Fur Brigade Trail was transportation route in Okanagan Valley

Transportation corridor passed through Nicola Prairie, now Summerland

No hesitation; two bystanders assist in Penticton house fire rescue

“I’d do it for anybody,” says Penticton man after assisting in house fire rescue

Canada expands 75% wage subsidy to COVID-19 affected businesses of all sizes: Trudeau

Program will provide up to $847 per week for each worker

Okanagan business pumped to expand amid COVID-19

Co-op has plans for a second Vernon fuel station on Okanagan Landing Road

70-year-old Kelowna man arrested after report of shots fired inside a home

The incident occurred just after 4 p.m. on March 28 in Kelowna

LifeLabs reducing public hours as it assists with COVID-19 testing

Coronavirus tests not done at B.C. patient centres, referrals only

24,000 Canadian Forces members ready for COVID-19 response: Defence Minister

No direct requests made by premiers yet, national defence minister says

IN DEPTH: How B.C. emptied its hospitals to prepare for COVID-19

Thousands of beds have been freed up, but patients and seniors have had to sacrifice

Crucial details of Ottawa’s proposed wage subsidy program expected today

The government has rolled out a bailout package totalling more than $200 billion

‘Nothing concrete’: Tenants, landlords lack details after B.C. unveils COVID-19 rental aid

Single mom in Golden says she’s already going to the food bank after being laid off

B.C. is seeing the highest rate of COVID-19 recovery in Canada, and there’s a few reasons why

British Columbia was one of the first to see rise in COVID-19 cases, and has also switched up testing

Most Read