A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

  • Jul. 12, 2020 3:30 p.m.

By Rochelle Baker, Local Journalism Initiative Reporter, National Observer

B.C. islanders are feeling trapped and calling for action on a Covid-19 measure that allows residents to board ferries first as the summer tourist season heats up.

Gruelling sailing waits in B.C.’s Discovery Islands have surged again, as the province relaxes guidelines on non-essential travel as part of its COVID-19 reopening plan.

Quadra Island resident Sarah Johnston says the return to two-sailing wait-times means the 20-minute crossing to Campbell River is now often a four-hour journey or more for essential goods or medical appointments.

“It’s crazy,” Johnston said of the ferry traffic that regularly spills out of the parking lot and holding lanes, and up the hill from the terminal into Quadra’s road ways.

“If this is what we’re seeing in a summer with travel restrictions, imagine what will it be like in the future.”

And for neighbouring Cortes Island residents negotiating a two-ferry journey, the waits are even longer.

For ferry-dependent communities such as Quadra and Cortes, located off Vancouver Island’s northeast coast ­— and for a score of other coastal communities in British Columbia — ferries are often the sole practical lifeline to work, school or medical appointments.

But BC Ferries is not acting on a temporary emergency ministerial order that permits residents priority boarding, and which the Ministry of Transport confirms is in place.

Johnston said she typically takes measures to avoid peak hours, but some issues make travelling during busy sailings unavoidable.

“Last summer I was dealing with numerous medical appointments with my dad who was suffering from a serious medical condition,” Johnston said.

“He wasn’t able to sit in a car comfortably for long periods of time, and that made it really hard.”

READ MORE: Departure Bay ferry capacity increases to 70%, says BC Ferries

They did their best to avoid rush hours, but medical appointments typically fell into peak travelling periods, she said.

Johnston wants BC Ferries to offer island residents preferred boarding currently allowed under Ministerial Order (MO84) due to the COVID-19 crisis.

Johnston has asked about the priority boarding option at the ticket booth in Campbell River on several occasions. Attendants provided a variety of explanations why it wasn’t being offered, such as inadequate staffing levels and logistical issues, such as insufficient holding areas in smaller terminals, Johnston said.

“I don’t see why it’s that big an issue,” Johnston said, adding that preferred boarding measures wouldn’t have to be for every occasion or sailing.

She’d like to see a “get out of jail free” pass issued to residents on a once weekly basis for essential or unavoidable travel.

“I’m sure part of the resistance is, if they did it under the order and it succeeded, what reason would they have not to continue into the future,” she said.

BC Ferries spokesperson Deborah Marshall confirmed that residents and essential goods and workers are temporarily being given priority on sailings during the state of emergency due to the pandemic.

“It wasn’t an issue in the beginning of the pandemic, because our traffic had completely fallen off,” Marshall stated in an email Tuesday.

“Now that traffic is coming back and the province has lifted ‘non-essential’ travel (guidelines) it is becoming an issue on many routes.”

But Marshall did not clarify why priority boarding wasn’t being offered to Discovery Island residents, as it has been on other routes such as the Sunshine Coast.

The BC Ferries website states customers will be asked at check-in if they qualify for priority boarding. The website also recommends people make reservations if they want to ensure priority on a specific sailing.

However, reservations aren’t available on smaller routes serving Quadra and Cortes islands and other island communities in the inside passage between the mainland and Vancouver Island.

Quadra Island regional director Jim Abram said it is clear islanders should be getting preferential boarding.

“The ministerial order is very clear that residents have priority loading as long as we’re in a state of emergency,” Abram said.

Workarounds are likely possible to logistical issues, he said.

“We have really good people working at the booth, and they are always careful about loading properly,” he said.

“They are very creative and can probably find ways to hold (vehicles).”

Priority boarding exists for those with urgent medical emergencies and Cortes residents already get preferential boarding to Campbell River twice a week on a morning sailing, Abram noted.

It shouldn’t be out of the question to make similar arrangements for Quadra residents, he added.

Residents regularly using the ferries ultimately pay more toward operational costs, Abram said.

“We pay taxes, but we also pay a healthly fare towards the operation,” he said. “We’re being double dinged as residents.”

High-season traffic makes it difficult for residents to get to work, appointments or attend business, he added.

“It is almost impossible to use the ferry system when it is completely clogged with non-residents,” Abram said, noting the current focus on staycations has brought more and larger vehicles with campers, boats and RVs to the island.

“We have accommodated and welcomed tourists, and we still do, but the situation just happens to have changed… we are in a worldwide pandemic.”

Noba Anderson, Cortes Island regional director, said calls for priority boarding aren’t necessarily universal, but many islanders have been requesting the service for years.

“We’ve always been told (by BC Ferries) a customer, is a customer, is a customer,” Anderson said.

“It would be a very interesting trial to see if they can do it, and if they can, it would be important to have a more in-depth conversation about whether it can be implemented moving forward.”

But not all residents agree with the notion of preferred boarding.

Quadra resident and retired BC Ferries captain John Arnold said everybody feels they have a justifiable reason to get on the ferry before someone else.

Everyone who chooses to live on the islands knows ferry waits in summer have been an issue for decades, he added.

“(It’s like) someone building a tree house and then demanding someone else supply the ladder,” Arnold said.

He suggested residents are best served by adapting practical measures, such as leaving a second, cheap car across the water and walking on board.

“I only go when I have to, consolidate errands as much as possible, and the number one rule is to go and get back early,” Arnold said.

He also thinks it would be a logistical nightmare for attendants at the smaller terminals to organize priority boarding.

Quadra resident Alan Atkinson was one of many travellers stranded in a long vehicle backup that snaked its way out of the Quathiaski Cove ferry terminal on Thursday.

But he still feels first come, first served is the fairest option.

“We’re all paying the same taxes for the system,” Atkinson said.

He noted he was heading to Campbell River to shop, but could have come for a less crowded sailing.

“I don’t necessarily have to be here right now,” he said.

Transportation Minister and local MLA Claire Trevena also confirmed that the ministerial order was in place.

The province has the expectation the order be acted on, but operational issues fall to BC Ferries, Trevena said Friday.

“We’d hope BC Ferries would be respecting the order, but there is always what the implementation is on the ground,” she said.

BC Ferries must balance both commercial and public interests when making operational decisions, Trevena said.

Priority boarding is a temporary measure under the order, and caution needs to be exercised to avoid pitting residents against tourists, especially given many coastal economies such as Quadra are reliant on tourism, she added.

“We want to avoid getting a battle about that,” Trevena said.

“We know coastal communities are reliant on BC Ferries,” she said.

“We as a government are committed to system that serves B.C. residents, but that also includes every B.C. business.”


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

bc ferryBCFerriesCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

RCMP Cpl. Cory Lepine pictured at BC Livestock Producers Co. in Kamloops, Nov. 16. (Phil McLachlan - Black Press Media)
Meet B.C.’s only cowboy cop; a voice for the livestock industry

Cpl. Cory Lepine serves as a bridge between the law and those who make a living off the land

The Kootenay International Junior Hockey League is mouring the death of former president Len Dergousoff of Salmon Arm. The longtime Revelstoke Grizziies board member, who was president from 1999-2002, lost a year-long battle with cancer at age 80. (Dergousoff family photo)
Former KIJHL president dies after cancer battle

Len Dergousoff, 80, of Salmon Arm, was longtime Revelstoke Grizzlies exec, president 1999-2002

This is rendering of what the playground of the new provincially funded child care centre could look like on Edmonton Ave.
New Penticton childcare centre could be ready in 2022

The provincially funded facility would provide 116 new childcare spots

Social media, including sites like Facebook, play an important role in contemporary society. (Dreamstime/TNS photo)
QUIZ: How much do you know about social behaviour?

Social conventions, including social distancing, are part of living in a society

Kyle Charles poses for a photo in Edmonton on Friday, Nov. 20, 2020. Marvel Entertainment, the biggest comic book publisher in the world, hired the 34-year-old First Nations illustrator as one of the artists involved in Marvel Voice: Indigenous Voices #1 in August. THE CANADIAN PRESS/Jason Franson
VIDEO: Indigenous illustrator of new Marvel comic hopes Aboriginal women feel inspired

Kyle Charles says Indigenous women around the world have reached out

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Prime Minister Justin Trudeau speak to the media about the COVID-19 virus outside Rideau Cottage in Ottawa, Friday, Nov. 20, 2020. THE CANADIAN PRESS/Adrian Wyld
Long-awaited federal rent subsidy program for businesses hurt by COVID-19 opens today

The new program will cover up to 65 per cent of rent or commercial mortgage interest

Multiple protesters cited unsubstantiated claims about the virus and the belief that their “rights are being violated” as reasons for their attendance. (Jesse Day - Western News)
‘End the lock-down’ protesters hit the streets in Penticton

The group plans to gather every weekend until restrictions have been lifted, organizer says

Kelowna’s Post-Modern Connection performs for Riot on the Roof on the top of the Vernon Parkade Saturday, Aug. 22. The band is scheduled to play in the “Live @ The KCT” series in Kelowna on Dec. 4. (Vernon Public Art Gallery photo)
Kelowna concert series moves online due to new health orders

Rebellious Unicorns series ‘Live @ The KCT’ has moved to an online model until further notice

Kelowna City Hall. (Michael Rodriguez - Capital News)
Kelowna city staff recommend allocation for nearly $8M provincial COVID-19 grant

Staff suggest the funds be used for lost revenues, support for the Kelowna International Airport

An Oceana Canada audit of Canadian fish stocks reveals a growing number with critical populations, calling on Fisheries and Oceans Canada to enact existing commitments. (File photo)
B.C.’s declining fisheries the result of poor DFO management: audit

Oceana Canada calls for follow through on government commitments

Most Read