Black Press Media files

Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Penticton Western News editor Monique Tamminga got her Astra Zeneca vaccine on Monday, May 3, 2021 at a Penticton pharmacy. Vaccines and appointments are available at most Penticton pharmacies this week.
More than 22K Penticton residents vaccinated

More than 35,000 people jabbed in South Okanagan so far

Weekly cases for the South Okanagan rose over April 25 to May 1, particularly in Summerland, according the map from the BC Centre for Disease Control. (BC CDC)
COVID-19 cases more than double in Summerland

Summerland currently has the highest per capita daily case rate

Because of the ongoing COVID-19 pandemic, NeighbourLink Summerland will hold its 2021 fundraising dinner and auction as an online event. (Stock photo)
NeighbourLink Summerland holds online dinner fundraiser

Virtual event and auction will be held on May 27

A woman wears a face mask and shield to curb the spread of COVID-19 while walking in North Vancouver, B.C., on Wednesday, January 6, 2021. THE CANADIAN PRESS/Darryl Dyck
57 new cases of COVID-19 in Interior Health region

Thirty people in the region are in hospital, 16 of whom are in intensive care

Fun in Penticton is being promoted through banners going up along Main and Westminster. (Suzanne White Western News)
Banners go up in downtown celebrating fun in Penticton

From beach or biking time to dining or shopping, the banners promote things to do

Protesters attempt to stop clear-cutting of old-growth trees in Fairy Creek near Port Renfrew. (Will O���Connell photo)
VIDEO: Workers, activists clash at site of Vancouver Island logging operation

Forest license holders asking for independent investigation into incident

A screenshot of the pathway’s construction. (City of Kelowna)
Okanagan Rail Trail to be extended to downtown Kelowna waterfront

Construction of the pathway is scheduled to begin on Monday, May 10

B.C. average home price and sales level to 2023, showing steep drop in sales expected next year. (Central 1)
Forecast calls for B.C. home sales to ‘explode,’ then drop off

Average price to rise another 10% in 2021, credit unions say

Central Okanagan recorded 174 cases throughout the week of April 25 to May 1. (BCCDC/Contributed)
Weekly COVID-19 numbers continue to decrease in Central Okanagan

The Central Okanagan had 174 cases from April 25 to May 1

RCMP did not commit offense in arrest which seriously injured Lake Country man, finds IIO. (Phil McLachlan/Capital News/Stock)
Vernon police didn’t use excessive force in domestic takedown: Watchdog

‘One stepped on him and one had his knee in his neck,’ woman told IIO

Salmon Arm Silverbacks forward Sullivan Mack gets a boost into West Kelowna goalie Johnny Derrick from Warriors forward Tyson Jugnauth during West Kelowna’s 5-4 B.C. Hockey League pod play win Wednesday, May 5, at Vernon’s Kal Tire Place. (Tami Quan Photography)
West Kelowna Warriors hold on to edge Silverbacks

Warriors up three with five minutes to go, give up two late goals but end up with 5-4 BCHL win over Salmon Arm

A fifth wheel fire came dangerously close to a Lake Country home Wednesday afternoon. (Lake Country Fire Department photo)
RCMP, neighbours save Okanagan house from fire

Fifth wheel up in flames next to home

Members of Vancouver Symphony Orchestra. (File photo)
B.C.-wide #DayOfMusic to feature 100-plus free virtual concerts May 15

‘Our colleagues across the province have figured out new ways to perform and connect,’ VSO boss says

Two passengers were recently fined thousands of dollars after they faked their pre-flight COVID-19 test results. (Paul Clarke/Black Press)
2 passengers in Canada fined thousands for faking pre-flight COVID-19 tests

The government issued a warning Thursday to others thinking of doing the same – do it and you’ll be ordered to pay

Most Read