DISTINCTIVE LOGO Jeff Smithson and Jenn Barrett of Edgewater Plumbing have distinctive black vans with retro logos, but they say their emphasis on service has helped grow their business. (John Arendt/Summerland Review)

Summerland plumbing company focuses on customer relations

Edgewater Plumbing was started four years ago

The black vans with the distinctive retro logos are eye-catching, but Jeff Smithson and Jenn Barrett of Edgewater Plumbing and Heating say their emphasis on customer service is what has helped their business grow.

“The customer always comes first,” Smithson said, adding that the couple and their employee, Robin Hoeger, put an emphasis on being polite and professional.

Because their work involves repairs and service to existing homes rather than installing lines in new construction, good customer relationships are key, he said.

READ ALSO: Web design a constantly changing field for Johnson

READ ALSO: DeLongs create sterling silver jewelry

When they hired their employee, the couple looked for someone who would fit with their values.

Hoeger has turned out to be a good fit for the business. “He’s one of the most polite guys I’ve ever met,” Smithson said. “He was taught well.”

The couple started the plumbing company four years ago, when they moved to the Okanagan Valley from Surrey.

At first, they lived in Penticton, but they enjoyed coming to Summerland. When the opportunity presented itself, they purchased a home in Summerland.

“We lived in Penticton but we were always here,” Barrett said. “There was something drawing us to Summerland.”

Starting a business in a new town has been a challenge, and when they were leaving Surrey some friends warned them against setting up in a small community.

But Smithson and Barrett wanted to move to the Okanagan and operate a business here, so they took steps to get their business noticed.

One of the first steps was the logo, which Smithson designed. The design, on the two work vans and on work T-shirts Smithson and Hoeger wear, has attracted some attention.

They also put an emphasis on providing good service.

“Do a really good job for someone and they’ll tell two people,” he said. “Do a bad job and they’ll let the world know.”

Smithson said his decision to become a plumber started early on, as he has had a lifelong interest in mechanical things.

As a boy, he pulled apart his mother’s washing machine and also opened up the hot water tank in the house, resetting the water temperature.

“I’m lucky I didn’t electrocute myself,” he said.

In high school, he developed an interest in plumbing and after he graduated, he got into the trade.

In 2008, he and Barrett met through plumbing, when he was working at a job at her mother’s home.

Barrett said there was another connection since her father, who had passed away before, knew Smithson and had earlier hired him to work for a plumbing company he owned and operated.

To report a typo, email:
news@summerlandreview.com
.



news@summerlandreview.com

Like us on Facebook and follow us on Twitter.

Just Posted

Lakeshore Racquets Club hosts the 23rd Credit Union Cup

Tournament in Summerland draws teams from around the Okanagan Valley

Summerland to hold cross-country races Sept. 29

Trail races will be held at Summerland Rodeo Grounds

LETTER: Summerland one-day recycling service appreciated

Service on Saturday helped those unable to get to landfill

Summerland Senior Men’s Club plays all net scores event

Golf leagues continue to play in Summerland

Conservative leader stops in Lake Country

Andrew Scheer says he would bring back two child-focused tax credits cut by the Liberals

VIDEO: Liberals make child care pledge, Greens unveil platform on Day 6 of campaign

Green party leader Elizabeth May unveils her party’s platform in Toronto

B.C. communities urged to improve disability access

One in four B.C. residents has disability, work wanted

Sikh millworker lodges human rights complaint against Interfor, again

Mander Sohal, fired from Delta’s Acorn Mill, alleges discrimination based on religion and disability

Twenty day search for missing Labradoodle ends with tears of joy

After twenty days of worry, thousands of kilometers driven, hundreds of social… Continue reading

Okanagan inmate who allegedly assaulted prisoners and officer gets trial extension

Afshin Maleki Ighani appeared in Penticton Supreme Court on Monday

South Okanagan gas prices among the lowest at B.C. pumps

Nine of the 10 lowest-priced gas locations are in Penticton

Needle buyback program fails in Okanagan

Existing Folks on Spokes program proving effective

Graffiti referencing bomb threat on Kamloops school, non-credible

RCMP said phrasing of the message indicated the graffiti at Valleyview secondary was likely a prank

Winter Carnival digging up historic events in North Okanagan

60th anniversary festival urging community groups to join in with their favourite event

Most Read